Privacy Policy

1Who we are

Jupiter Cleaning Services ("Jupiter", "we", "us") provides residential and commercial cleaning across Melbourne, Victoria. This policy explains how we collect, use and protect your personal information when you use our website or book our services.

2Information we collect

We only collect what we need to quote and deliver your clean:

• Contact details you submit (name, phone, email, property address or suburb).
• Job details you provide (service type, property size, preferred date, notes).
• Basic technical data from your visit (device, browser, pages viewed) via analytics.

3How we use your information

Your information is used to prepare quotes, schedule and complete cleans, contact you about your booking, process payment, and improve our service. We may send service updates related to your job. We do not sell your personal information.

4Cookies, analytics & advertising

We use cookies and tools such as Google Analytics and Google Ads to understand site performance and measure the results of our advertising. These tools may set cookies that record anonymous usage and conversion events (for example, submitting a quote form). You can disable cookies in your browser at any time.

5Sharing your information

We share information only with trusted parties who help us operate, such as our booking, email and payment providers, and only as needed. We may disclose information where required by law. Our cleaners receive only the job details necessary to complete your clean.

6Data security & retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep your data only as long as needed to provide services and meet legal and tax obligations, then securely remove it.

7Your rights

You can ask us to access, correct or delete the personal information we hold about you, or opt out of marketing, at any time. Contact us and we will respond promptly in line with the Australian Privacy Principles.